Questions & Answers

How many shipping options are available?

Q: What are the shipping options?

A: When you're ready to checkout, you will have an option to select the shipping company and other option (if available) to ship your order.

Q: How much is the shipping cost?

A: When you're ready to checkout, the system will automatically calculate shipping costs based on the size and weight of the item and the shipping location.

Q: How long does it take to ship?

A: Shipping takes approximately three days, but this may be delayed depending on the shipping location or public holidays.

Q: Can I track my order?

A: Yes, once you've placed your order and paid for it, you'll receive a tracking number via email and / or SMS on your registered mobile phone. You can also view your tracking number in your order history. You can then track your order on your chosen shipping company's website.

Q: What should I do if I don't receive my order?

A: Please contact the shipping company immediately if you discover the package is lost. Use the Refund or Exchange Form to report the lost package. This form is available at the bottom of every page on the LAMUNE24.COM website.

Q: What if my item is damaged during shipping?

A: Use the Refund or Exchange Form to report it. This form is available at the bottom of every page on the LAMUNE24.COM website.

Returns and Exchanges:

Q: What is your return or exchange policy? Are there refunds for change of mind?

A: Please see our Returns and Exchanges Policy on our LAMUNE24.COM website.

Q: How long do customers have to contact you about a return or exchange?

A: You have 7 days from the date you receive your item.

Q: Do you offer free returns?

A: Yes, only if the item is defective or damaged during shipping.

Product Information:

Q: Where are the products manufactured/what materials do they come from?

A: All information can be found on the LAMUNE24.COM website and on our product boxes.

Q: How can I be sure I'm ordering the correct product?

A: All product information is fully described on the product page, so you can be sure the product you order is exactly what you will receive.

Q: Are there any product care instructions?

A: All product care and usage instructions are detailed on the website and on each product box.



Account and Order Management:

Q: How do I create an account?

A: In the top left corner of every page on the LAMUNE24.COM website, you'll find a "Sign Up" button. Click the "Sign Up" link to create an account.

Q: How do I reset my password?

A: If you forget your password, you'll see a "Forgot Password" link on the "Login" page. Click the "Forgot Password" link and answer all questions correctly to allow you to reset your password.

Q: How do I change an existing order?

A: Once you've placed an order, Use the Exchange or Refund form to report this to us. This form is located at the bottom of every page on the LAMUNE24.COM website. Refund and Exchange Form

Q: How can I cancel an order?

A: Once you've placed an order, go to your Order History and click Cancel. If you can't cancel your order, please use the Exchange or Refund form to notify us and explain why you want to cancel. This form is located at the bottom of every page on the LAMUNE24.COM website. Refund and Exchange Form

Other FAQs:

Q: What payment options do you have?

A: The default payment option is PROMPT PAY.



Q: Do you offer international shipping?

A: No, we do not offer international shipping.

Q: How can I contact lamune24.com customer service?

A: Please contact us via email: admin@lamune24.com

Q: Terms and Conditions What is yours?

A: Please see our Privacy Policy, Terms and Conditions on our website.

Q: What is your Privacy Policy?

A: Please see our Privacy Policy on our website.