We (lamune24.com) hope you are satisfied with the products you purchase from us. If for any reason you are not satisfied with your purchase, you can return the product within 14 days from the date of delivery.

If the product is damaged during shipping, return it to the shipping company immediately and complete the Damage Report form to initiate the refund or exchange process. Contact lamune24.com as soon as you notice any damage to the product and send the form to admin@lamune24.com or Line @lamune24.

Once you submit the refund or return request form via email to admin@lamune24.com or Line @lamune24, wait for an email or Line response from Lamune24.com. It takes up to 48 to 72 hours for us to respond.

There is no charge for damaged products during shipping once your refund or exchange is approved. We will send you details via email or Line (lamune24.com or Line @lamune24). You will receive no additional charges. We hope you are satisfied with your purchase from lamune24.com.

Returns:

Products must be returned in their original condition, unused, unopened, and in all original packaging. You must provide proof of purchase (receipt or order confirmation).

If you wish to exchange an item, you will be charged the price difference or refunded the difference. Shipping costs are non-refundable. The customer must pay the shipping cost for the returned item due to dissatisfaction.

Refunds:

Once we receive and inspect your returned item, we will email or Line you to notify you of our receipt of your returned item. If approved, we will process the refund using the original payment method.

Exception: Discounted (promotional) items are not eligible for refund or exchange.

This policy applies only to products purchased online through Lamune24.com.

For returns:

Please contact us at admin@lamune24.com To initiate a return,

we will provide you with the return address.

To expedite the process, please attach a photo of the damaged item to your email or Line account. If no photos are provided, we will not be able to process your request until the damaged item has been received for inspection.